Technical Support / Partner Integration Specialist (Japanese Speaking)

Overview

We are seeking a Japanese-speaking Technical Support / Partner Integration Specialist to join a customer-facing technology team. This role will suit someone with strong web technology knowledge, excellent stakeholder management skills, and the ability to troubleshoot technical issues in a collaborative environment.

Key Responsibilities

• Provide technical support and troubleshooting assistance to partners and customers.
• Read, understand, and analyse code to identify issues and recommend solutions.
• Support partner implementations and integrations across web-based platforms.
• Debug and resolve technical problems efficiently and effectively.
• Work closely with internal stakeholders, external partners, and customer teams.
• Communicate technical concepts clearly to both technical and non-technical audiences.
• Collaborate with development and product teams to escalate and resolve complex issues.
• Ensure a high standard of customer service and relationship management.

Required Skills & Experience

• Fluent Japanese language skills (spoken and written) are essential.
• Strong technical troubleshooting and debugging capabilities.
• Ability to read and understand code.
• Experience supporting partner or customer implementations.
• Strong stakeholder management and customer-facing experience.
• Good understanding of web technologies.
• Hands-on experience with:
  • JavaScript
  • HTML
  • CSS
• Excellent communication and problem-solving skills.
• Ability to work effectively in a fast-paced, collaborative environment.

Preferred Experience

• Previous experience in technical support, solutions engineering, implementation support, or a similar customer-facing technical role.
• Experience working with APIs or web integrations would be advantageous.
• Familiarity with modern web application environments is beneficial.