Operations Journey Builder (Lifecycle Marketing)

Overview

Please note rates and onsite expectations vary by location:

• Culver City – hybrid $87.84/hr
• Austin – hybrid $82.70/hr
• Cupertino – remote $98.71/hr
• NYC – remote $98.41/hr

15 minute SQL assessment is also required before your first interview.

Join a leading technology innovator empowering connection and communication across its media products and services, impacting millions of users globally. As a key player on the Operations Team, you’ll drive the daily workflows behind in-app messaging, collaborating with marketing, product, and engineering teams to develop and launch multi-channel communications that boost awareness and engagement. This role offers a unique opportunity to shape user experiences and contribute to the success of cutting-edge media products.

This role will be instrumental in developing and executing customer journeys for growth marketing acquisition and engagement initiatives. Become the subject matter expert of customer journey orchestration, using strategic thinking, flawless execution, and effective collaboration within a matrix organization.

Responsibilities:

• Develop, test, and deploy customer journeys, considering product and strategy objectives, platform capabilities, and data needs.
• Collaborate and communicate effectively with stakeholders on complex global projects, ensuring alignment on operational plans, deliverables, and risks.
• Monitor campaign performance for operational integrity, identifying and communicating issues to internal teams.
• Identify opportunities to improve campaign performance, operational efficiency, processes, and product tooling.
• Build a knowledge portal of best practices and playbooks to serve as a reference and training resource.

Must-Have Qualifications:

• 7-10 years lifecycle marketing experience building and launching acquisition and engagement initiatives
• Experience with CRM or ESP platforms such as Salesforce Marketing Cloud/ExactTarget, Braze, or Oracle Responsys
• Strong aptitude for logical reasoning and critical thinking. SQL experience preferred.
• High attention to detail and organizational skills to deliver quality projects on time
• Proactive, thoughtful, and resourceful innovator willing to tackle ambiguity and roadblocks
• Ability to react calmly to challenges, develop contingency plans, make sound judgments, and adapt under pressure in a dynamic environment
• Team player mentality with strong consideration for impact on team members
• Effective communication skills across all mediums—from Slack and email to presentations

Nice-to-Have Qualifications:

• BA/BS degree

The target hiring compensation range for this role is $82.70 to $98.71 an hour. Compensation is based on several factors including, but not limited to education, relevant work experience, relevant certifications, and location.

About Aquent Talent:
Aquent Talent connects the best talent in marketing, creative, and design with the world’s biggest brands.

Our eligible talent get access to amazing benefits like subsidized health, vision, and dental plans, paid sick leave, and retirement plans with a match. More information on our awesome benefits!

Aquent is an equal-opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics. We’re about creating an inclusive environment—one where different backgrounds, experiences, and perspectives are valued, and everyone can contribute, grow their careers, and thrive.