Logistics Operations Manager

Overview

Location: Amsterdam, hybrid (3 days per week onsite)

Duration: Until 31st March 2026

Ready to make a real impact on a global scale? As a Logistics Operations Manager with a leading international organization, you’ll be at the forefront of optimizing processes, driving efficiencies, and shaping the future of how work gets done. This is an opportunity to leverage your expertise in process improvement and operational excellence to create meaningful change within a dynamic and innovative environment. Partnering with Aquent, you will join a team dedicated to transforming operations and delivering exceptional results.

This role is pivotal in streamlining operations and enhancing performance. You will be instrumental in designing, launching, and scaling solutions that elevate operational efficiency, customer experience, and key success metrics. Your analytical skills will be essential in tracking operational trends, identifying improvement opportunities, and implementing efficiency scoring frameworks.

What You’ll Do:

• Spearhead the development and implementation of solutions that boost operational efficiency, enhance customer experience, and drive positive change in key metrics.
• Monitor, analyze, and communicate operational metrics/KPIs to stakeholders, providing valuable insights into performance.
• Create and maintain essential documentation, including SOPs, process maps, and training materials, ensuring clarity and consistency across operations.
• Oversee the customer experience for end-to-end programs, policies, and operations, ensuring seamless and positive interactions.
• Collaborate with cross-functional teams on project scoping, execution, and management, contributing to impactful solutions for scaled operational challenges.
• Drive operational compliance with legal, risk, financial, and privacy guidelines, ensuring responsible and ethical practices.
• Analyze operational trends, identify areas for improvement, and implement enhancements to optimize procedures and workflows.
• Share best practices, learnings, and success stories internally and externally, contributing to a culture of continuous improvement.
• Manage supplier/internal selection, onboarding, performance reviews, and progress evaluations, ensuring alignment with project goals.
• Provide constructive feedback to service providers and internal stakeholders on process and product improvements, driving simplification and scalability.
• Implement workflow efficiency scoring frameworks to proactively identify and address gaps in execution.
• Resolve employee queries, manage escalations, and streamline support processes to enhance efficiency and customer satisfaction.
• Guide stakeholders in understanding policies and processes, providing support and resolving escalations/exceptions.
• Cultivate strategic relationships with key stakeholders to effectively deliver and manage operations and processes.
• Collaborate with stakeholders to define business objectives and requirements, ensuring alignment with supplier/internal strategies.

Must-Haves:

• Proven experience in data analysis, synthesis, and planning.
• Strong understanding of operational SLAs and their impact on performance.
• Demonstrated expertise in queue and ticket management systems.
• Experience in team management and leadership.
• Exceptional customer support skills and a focus on delivering positive experiences.
• Proficiency in automation tools and processes, with a keen eye for identifying automation opportunities.
• Strong project management skills and the ability to manage multiple initiatives effectively.
• Excellent stakeholder relationship management skills and the ability to build strong partnerships.
• Solid understanding of business operations principles and practices.
• Strong consultative skills and the ability to provide guidance and recommendations.
• Proven ability in process design and improvement methodologies.
• Effective negotiation skills and the ability to reach mutually beneficial agreements.
• Sharp business acumen and the ability to make sound judgments.

Nice-to-Haves:

• Experience working in a global or multinational environment.
• Familiarity with specific industry regulations and compliance requirements.
• Advanced certifications in process improvement methodologies (e.g., Lean, Six Sigma).

**This role is open for a limited time. Next steps will be shared with shortlisted candidates ASAP. Due to the high volume of applicants, we may be unable to reply to each applicant individually. If you have not received a response within 48 hours of your application, please assume that you have not been selected for progression to the next stage of the hiring process **