Technical Support Consultant

Overview

Aquent is proud to partner with a pioneering team at the forefront of global digital payment innovation. Our client is a leader in developing cutting-edge solutions that transform how millions of people transact daily, making payments seamless, secure, and accessible worldwide. This is an opportunity to contribute to a mission that redefines the future of finance and technology, impacting users on a global scale.

Are you a technically savvy problem-solver with a passion for payments and a knack for making complex systems understandable? We’re seeking a dynamic individual to join a high-impact team, where your expertise will directly support the evolution and stability of advanced digital payment features. In this role, you won’t just troubleshoot; you’ll be instrumental in ensuring the smooth operation of critical payment infrastructure, collaborating with diverse teams, and directly contributing to a seamless user experience for countless individuals. Your work will directly enable our partners to integrate and leverage groundbreaking payment technologies, shaping the landscape of digital commerce.

**Key Responsibilities**

* Provide technical support and assistance on digital payment solutions, tap-to-pay functionalities, and related digital wallet features.
* Collaborate with the technical team to document and resolve inquiries from internal partners and external financial institutions.
* Apply technical knowledge of payment flows to support troubleshooting and gap analysis.
* Assist in reviewing and recommending process improvements using common automation or AI tooling.
* Contribute to knowledge management, ensuring that internal teams have clear, accurate, and up-to-date technical documentation.

**Must-Have Qualifications**

* Bachelor’s or Master’s degree.
* Solid understanding of core payment transaction flows, including key concepts related to payment network processing, authorization, and settlement.
* Functional knowledge of tokenization principles—understanding what it is and why it is used in secure payment systems.
* High level of tech savviness and comfort in identifying areas where basic AI tools or automation can improve internal processes and workflows.
* Demonstrated ability to learn and apply complex technical information related to payment processing.
* Excellent communication skills and the ability to work effectively with diverse internal and external teams.
* Strong sense of initiative and detail-orientation, taking responsibility for issues until resolution.
* Practical aptitude for identifying technical issues and assisting with troubleshooting steps.
* Comfortable with modern technology tools and capable of adapting quickly to new software platforms.

**Nice-to-Have Qualifications**

* Experience in a payments-related support, operations, or technical coordination role.
* Familiarity with core payments concepts (e.g., authorization, settlement, EMV).
* Basic knowledge of software development concepts.