EMEA Experiences Business Operations Manager

Overview

Partner with Aquent to join a pioneering company that is redefining connection through extraordinary, high-profile experiences worldwide. This organization is at the forefront of creating unforgettable moments, bringing together hosts and guests in unique and globally recognized events. Your expertise will be crucial in ensuring these experiences are executed flawlessly, leaving a lasting impact on countless individuals.

Are you ready to be the operational architect behind some of the most visible and high-stakes experiences in the world? We are seeking a dynamic individual to serve as the operational backbone for our highest profile, globally recognized experiences and their hosts. This is a high-visibility role where precision and an exceptionally high bar for quality are paramount. You will own every detail, ensuring that hosts, guests, and partners enjoy a seamless and unforgettable experience, making every moment flawless.

Key Responsibilities

• Build and ensure the accuracy and quality of all listing pages.
• Support guest selection, vetting, communication, and logistics with the utmost care and discretion, handling sensitive information appropriately.
• Coordinate effectively with internal and external partners and vendors, keeping all stakeholders aligned and on schedule.
• Collaborate with engineering teams to ensure adequate tooling support, identify gaps, advocate for necessary fixes, and assist with testing.
• Analyze the results and impact of these extraordinary experiences.
• Address and resolve issues that arise during standard and on-call hours with strong judgment and a profound sense of urgency.
• Maintain clear and comprehensive documentation of all workflows and processes.

Required Qualifications

• Strong operations management experience.
• Meticulous attention to detail and a consistently high bar for quality; you possess the ability to catch what others miss and refuse to deliver anything that does not meet these exacting standards.
• Strong organizational skills and the proven ability to juggle multiple workstreams and competing deadlines effectively.
• Natural curiosity to learn about new tools and detailed processes.
• Demonstrated ability to troubleshoot complex issues and exercise proper judgment with a strong sense of urgency.
• Strong proficiency in Google Sheets and comfort with data analysis and reporting tools (e.g., SQL, Tableau, Jira).
• Exceptional interpersonal skills, adept at balancing the needs of both internal and external partners.

Preferred Qualifications

• Experience working in the tech and hospitality sectors.